What happens if I miss a month?
We encourage our wellness members to schedule their monthly massages in advance. We also encourage our wellness members to find at least two therapists whose skills and techniques work for you. This will greatly reduce your risk missing your monthly wellness massage. However, your wellness massages must be used during the calendar month of their paying for. Massages are not used during the calendar month cannot be rolled over or shared with anyone else. In short, you use it or lose it.
Should you have to late cancel or if you no show an appointment you do have the opportunity to pay the late cancel/no show and use your wellness massage different date during the month. If you do not reschedule your unused massage becomes payment for your late cancel or no show.
What happens if I have to cancel my membership?
There is a cancellation fee to early cancel the six or 12 month contract. Cancellation fees very based on a contract that you have and how much time is left in the contract.
Can I share my membership?
Membership cannot be shared with anyone else. Once a year we do offer for a wellness numbers to purchase gift certificates at their membership rates.
What if I don’t use all of my upgrades?
You receive five aromatherapy or massage cupping upgrades with your 12 month wellness membership. These must be used with in your membership time period. They cannot be shared and are not valid after your membership expiration.
Do I have to choose between massage or Craniosacral Therapy?
You do not have to choose between massage or craniosacral therapy. When you sign up for a Wellness Membership, you are choosing a 60 or 90 minute service. That service can be massage or craniosacral therapy. We understand that some months you may want massage and some months you may want craniosacral therapy. We don’t think it’s fair to make you choose.
I have a 60 minute membership, but I want a 90 minute massage this month. Can I do that?
Absolutely! Make sure you tell your therapist and schedule in advance we are happy to add on 30 minutes to your service. What’s even better is that if you have a 12 month contract this is considered an additional service and you will see a 20% discount on your additional 30 minute service.
Do I have to choose one massage therapist or can I go to any of your therapists?
That was one of the reasons Sarah started Discover Massage. Selfishly, she wanted to have the perfect therapist for all of here needs. Each massage therapist we hire has a different technique or area of specialty. We want you to take advantage of that. You can schedule with any therapist and use your wellness membership. We invite you to look at our therapist bios to get a feel (no pun intended) for many smart therapists has to offer and which therapist will be best for you.
What happens when my membership is over?
No need to shed any tears. We have lots of options for you when your wellness membership is over.
If you have a six month membership you can renew another six month membership or upgrade to a 12 month membership and get the free upgrades and free massage that come with the 12 month membership. We really suggest doing the 12 month membership so you can get the free massage and upgrades!!
If you have a 12 month membership you have two options, you can renew your membership and get the free upgrades, free massage and monthly savings that you received the previous year. Once you’ve completed a 12 month wellness membership you also have the option to go month-to-month. This does not get you the free upgrades or free massage at the end of your membership but does allow you to save on your monthly massages.
If you are doing a 6 month membership, you do not have the option to go month to month, this is only available to those that have completed a 12 month membership. You can go month to month after you have completed two 6 month memberships.